We have 2 “worlds” on Citrix: RE_Training and Raiser’s Edge Prod. Ignore Training until you’re actually taking an RE class.
Prod is where you want to be!
After you successfully logon to Citrix, please make sure that you are in the Prod world. It looks like this.
Notice the Raisers-Edge-Prod icon.
If you do not see this, please use the Top button, next to the home icon, right under the orange Applications bar to navigate to where you can select your folder for Raiser’s Edge Prod applications and, ultimately, Raisers-Edge-Prod.
If you are still having trouble click on the Need Help form and send our Help Desk a message.